Shipping / Delivery

Your Adresses

Your addresses – especially your shipping address(es) (except for pick-up/self-collection) – must be

• street addresses accessible for any courier (no PO Box!),
• filled into the respectively labelled form fields,
• complete and exact (correct spelling, spaces, etc).

We are not responsible for delayed or undeliverable shipments, wrong shipping costs, surcharges or other unfavourable ramifications for you as results of incorrect or incomplete addresses.

When

For each product we indicate when it can typically be expected to ship, means leaving our premises. These indications are not binding; times may vary due to unforeseen circumstances. If you need to make sure you have an item delivered by a certain date, please contact us before placing your order.

Once we have received payment for your order in full, we will process your order as soon as humanly possible during our working hours (Mon–Fri 10:00–17:00 GMT+8, except public holidays), and we will notify you per email once the order has been shipped.

Transit (the time in between dispatch at our end and delivery at yours) depends on several factors, usually none of which we have control of, including those chosen by you, such as carrier and destination. If the carrier provides it, we will give you – in our "shipped" email notification to you and in the order details here on-line – a web address where you can track the shipment once it has left our warehouse.

Within Singapore

Typically, transit takes 2–3 business days.

In urgent cases: Same-day delivery
For items in stock and ordered as well as fully paid for before 14:00 (2:00pm), we can offer them to be delivered to your doorstep the same day***. For such items and in time before – until 13:00 (1:00pm) – we're showing a hint on the product page and give you instructions for you to "find out more". See example here.

*** In mainland Singapore only, except places requiring special clearance. Extra charges apply, depending on weight of the shipment.
Exact delivery times cannot be confirmed or guaranteed. We are not responsible for any delays caused by the courier or en route.

How

During checkout we offer you at least one, often multiple options for shipping or delivery, along with pricing information. Please select the one which seems most appropriate for you.

Within Singapore

We do not deliver to addresses in Jurong Island, Sentosa or any protected place requiring special clearance such as, but not limited to, military bases, free-trade zones, or similar.

Pick-up/self-collection
We may be offering you contactless self-collection from lockers located at our office building if

• you chose the respective delivery option in the checkout, and
• the order has been paid in full per bank transfer or PayNow, and
• the goods are available and fit into the locker, and
• a locker is free and available, and
• we have approved and confirmed.

See details also during and after checkout, and in our email notifications.

Cost

Please note that, in rare cases, some carriers may charge extra for multiple delivery attempts after failing to meet you or due to the address provided by you being incomplete or incorrect.

Outside Singapore

Pricing may vary depending on

• shipping/delivery method or carrier
• destination (your “shipping address”)
• total weight and/or volume of the order

In checkout you will be presented with shipping/delivery options and their cost.
Our shipment prices are door-to-door and include insurance, but are exclusive of any overseas duties, taxes or related handling fees if applicable and the destination is outside of Singapore***.

*** If possible, we give you an estimate of these costs in checkout. However, as we cannot guarantee it being correct, you may ask the carrier or its agent at the destination for a quote.

Within mainland Singapore

To addresses not excluded above and except for same-day deliveries, we offer

FREE DELIVERY for orders worth S$ 99.00 and above

including 9% GST for most items unless marked otherwise on the product page.
For smaller orders, we charge a flat rate of S$ 5.99 per delivery.
For items generally excluded from free shipping, we charge a flat rate of S$ 9.90 per delivery.
For same-day delivery, we add extra charges depending on weight of the shipment: S$ 25.00 for deliveries of 8kg or below, S$ 35.00 for deliveries above 8kg.

If you prefer us to deliver to a “Ninja Collection Point” collection point, please enter your “shipping address” accordingly and tell us in the “Notes/comment” field at the end of the checkout process.

If you require any other special arrangements, best contact us before placing your order. If somehow possible, we’ll make it happen!